Return & Refund Policy
Bold Care Nepal
Introduction
Bold Care Nepal is committed to providing quality products and a safe shopping experience. Due to hygiene and safety reasons, some items may not be eligible for return once opened.
Return Eligibility
Returns may be accepted if:
- The item is unused and unopened
- The product is damaged during delivery
- The wrong item was delivered
- The product has a manufacturing defect
Return requests must be made within 48 hours of delivery.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned once opened:
- Adult toys
- Intimate wellness products
- Lubricants or creams with broken seals
- Condoms or hygiene items with opened packaging
How to Request a Return
If you experience an issue:
- Contact our customer support with your order number.
- Provide photos of the product and packaging if required.
- Wait for confirmation before sending the product back.
Returns sent without approval may not be accepted.
Refund Process
After the returned item is inspected:
- Refunds are processed within 2–3 business days.
- Refunds are issued through the original payment method when possible.
Customers may also request a replacement product if available.
Our Commitment
While hygiene restrictions apply, we always aim to provide fair solutions for genuine product issues and ensure customer satisfaction.